Returns & Exchanges
- Returns and exchanges can only be made within fourteen days after receipt of purchase. Please contact our office to obtain a Return Authorization Number (RAN).
- Please fill out the “Return Section” of the invoice (the invoice is enclosed in your original order) and place it inside the return package. Be sure to retain a copy of the invoice for your records. If an exchange is desired, please fill out the exchange information and indicate your method of payment. If you are returning or exchanging a gift, please check the box marked “Gift Return” on the back of the invoice.
- For your convenience, we have provided a return label on the invoice that should be affixed to the outside of the return package. If the label is not available, all returns should be addressed to:
Dora Max International Group LTD
3410 La Sierra Ave #F303
Riverside, CA 92503
- For your protection and to ensure prompt delivery, we recommend that you send your return via UPS, FedEx or insured Parcel Post. We’re sorry; return shipping fees are not refundable. In the case of damaged items, please refer to Damaged Items. Your return will be processed promptly upon its arrival and all exchanges will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are Monday- Friday, excluding federal holidays within the United States.
Please note: Only products purchased on www.doramax.com maybe returned for refund or exchange. If you have questions about returns or exchanges, please contact us by phone at 951-215-9660 or at: email@example.com.
For all refunds we charge a $15.00 restocking and handling fee for returns.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately 951-215-9660 or at firstname.lastname@example.org.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.