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TERMS AND CONDITIONS
Welcome to the Dora Max Limited, LLC Web “Site”. Dora Max Limited, LLC provides the content and services available on this Site to you subject to the following Terms and Conditions (“Terms and Conditions”). By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification to be bound by these Terms and Conditions which include our Privacy Policy.
These Terms and Conditions apply to and govern your use of this site and the purchase of any products through this site (“Site”). Prior to submitting an order by clicking the ‘submit order’ button on the payment method page, please save or print a copy of these Terms and Conditions (“Terms”) to keep on file for future reference regarding the order you are submitting. You can also view our Privacy Policy here. Our Privacy Policy explains what information we collect, how we gather and use the information, our policies for protecting and disclosing information, and the options you have regarding your information. If you do not agree with these Terms and Conditions and our Privacy Policy, please do not use this Site, order any products from this Site, or provide us with your personal information.
Also, by using and purchasing products through this Site, you agree to contract electronically with the company that operates this Site (Dora Max Limited, LLC) where these Terms and Conditions and Privacy Policy are posted. You also agree that these Terms combined with your act of using the services offered on our Site have the same intent and effect as your written signature and satisfy any law that require a writing or written signature or contract. You agree not to challenge the validity, enforceability, or admissibility of these Terms and Conditions on the basis that it was electronically transmitted or authorized. You further acknowledge that you have had the opportunity to print these Terms and Conditions, and the Privacy Policy at your discretion.
- Scope of Terms and Conditions
These Terms govern and apply to the relationship between (a) Dora Max Limited, LLC) Elorum, and Meledara and its affiliates that operate this Site, (collectively, “Dora Max”), when acting as the seller or reseller of the products offered on this Site (the actual seller hereinafter referred to as the “Seller”, “we”, “us”) and (b) you (the “Buyer”, “you”, “your”) for the purchase by you of products and/or services
These Terms and Conditions supersede any and all other terms and conditions contained in or referred to in order(s), in correspondence, or elsewhere notwithstanding any provisions to the contrary in such other terms and conditions. The Seller reserves the right to amend these Terms and Conditions at its sole discretion. Any amendments to these terms and conditions will become effective immediately upon posting and apply to any orders made via this Site or information provided or updated after such posting.
- Age Restrictions
This Site is not intended for use by children. We do not intend for any portion of this Site to be accessed or used by children under the age of 13, and such use is prohibited. If you use this Site to register an account; purchase a product from us; or enter into online surveys, sweepstakes, contests, or drawings, you affirm that you are at least 18 years of age, and are fully able and competent to enter into, and comply with, these Terms and agree to our Privacy Policy.
If you believe we have collected personal identifiable information from a person under the age of 13, please contact us at customercare@doramax.com, with a reference in the subject line “Child Data Deletion Request”, and we will delete such personally identifiable information.
- Privacy
Please review our Privacy Policy, which also governs your visit to the Site, so that you may understand our privacy practices.
- Placement of order, Offer and Contracting
Orders may be placed exclusively online at this Site, which is available in English. Before placing the order, you may review and change data related to the order at any time in the “shopping bag” area of this Site. You may identify and correct input errors any time before submitting the order by clicking the “submit order” button, and may do so by reviewing the order and the price, reviewing the details of each product, and selecting or deselecting a product. The presentation of products on this Site does not constitute a binding offer from the Seller.
When you click the “submit order” button, you agree to enter into a purchase agreement and to these Terms. Orders will not be placed and processed until you accept these Terms (for example, by placing a checkmark in the appropriate check box). Once you have placed an order with the Seller, we will send you an e-mail confirming receipt and listing details of the order (order confirmation) without undue delay. This order confirmation does not constitute completion of your purchase, but is only intended to inform you, the Buyer, that we received the purchase request. A contract of sale shall be created only when we ship the ordered product to the Buyer and confirm shipping with a second e-mail (shipping confirmation). No contract of sale shall be created for products not listed in the shipping confirmation. The Seller shall be the contracting party. These Terms applicable to your purchased product and other terms of sales will be stored by the Seller and is available for the Buyer to review on request. You may request a copy of these terms by sending an email to customercare@doramax.com.
We reserve the right to limit the maximum product quantity and/or the maximum amount per order.
For the avoidance of doubt, these Terms shall apply to your use of this Site and the formation of any purchase contract as soon as you review the products and services advertised on this Site.
- Purchase Related Policies
The products and services available on the Site, and any samples we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples; you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions. For additional information related to orders placed through this Site, such as order processing, shipping and handling, returns and exchanges, please contact us at customercare@doramax.com.
- Consumers Right of Withdrawal, incomplete deliveries and Damaged or Faulty Products
Subject to the order cancellation exception noted below applicable to software, you have the right to cancel your purchase, and return a delivered Product, without penalties and without indicating any reason by notifying the Seller within thirty (15) calendar days from the day following the purchase or delivery of the product, whichever occurs last.
PRODUCT RETURNS SHALL BE AFFECTED BY COMPLETING A RETURN REQUEST FORM PROVIDED WITH THE ORDER AND SENDING IT TO THE POSTAL ADDRESS BELOW WITH RETURNED PRODUCT(S) BEFORE THE EXPIRATION OF THE ABOVE DEADLINE (15 DAYS):
Attention:
Dora Max International
Returns
3410 La Sierra Ave #F303
Riverside, CA 92503
- Incomplete Deliveries and Damaged or Faulty Products
You may (a) exchange your products or (b) obtain a full refund if the products in your order are damaged or faulty upon receipt, or if the products you have received are not the products you originally ordered.
Exchange:
When exchanging damaged or faulty products or incorrect deliveries, we will dispatch replacement items to you free of charge provided you first return the products in your order to us in the condition in which you received them.
Refund:
With respect to damaged, faulty, or incorrect orders, or delayed deliveries, we will refund (to the original credit or debit card account used to make the online purchase):
- the full purchase price;
- the delivery charges incurred in delivering the products to you (where only part of an order is returned to us, we may reduce the amount of the delivery charge we refund you to account for the delivery costs of those items sent to you and not returned); and
- the shipping costs to return the products to us, provided you first return the products in your order to us in the condition in which you received them. If you fail to return products to us, we may charge you for the products or the cost incurred in collecting them from you.
To obtain a refund or exchange products, please return products within thirty (30) calendar days as of the delivery date of the defect.
You shall also be entitled to a refund if you order was delivered after thirty (30) business days from the date of your order caused by the willful misconduct or gross negligence of the Seller or its supplier. To obtain a refund, please return products within thirty (30) calendar days as of the delivery date of the product, including the shipping label provided with the delayed product.
The above provisions do not affect your statutory rights.
- Product Descriptions and Prices
We will take all reasonable care to ensure that descriptions, details, and prices of the products appearing on this Site are accurate at the time they are entered onto the system. This Site contains a number of products and it is always possible that, despite our best efforts, some of the products listed on this Site may be incorrectly priced or described. If a product’s correct price is higher than the price stated on this Site, we reserve the right to cancel your order prior to sending you shipping confirmation (as defined above) or to supply it at the previously indicated price.
Product prices are in US Dollars and are stated exclusive of delivery charges, which will be indicated separately on this Site and before order completion.
WHILE WE AIM TO KEEP THIS SITE AS UP TO DATE AS POSSIBLE, WE DO NOT WARRANT THAT PRODUCT DESCRIPTIONS OR OTHER CONTENT AVAILABLE ON THIS SITE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE.
- Delivery
Products advertised for sale on this Site may be ordered only if the invoice and delivery addresses are within the United States of America. We will make every effort to deliver the product to you within the time indicated on this Site and in any event within thirty (30) calendar days of order confirmation. Nonetheless, the times indicated on this Site are predictive only. We shall not be liable in any way if delivery takes place at a later date.
To the fullest extent permitted by the applicable law, if the Seller is unable to deliver the ordered product through no fault of its own, we shall be entitled to withdraw from the contract with the Buyer. In this case the Buyer will be advised immediately that the product is unavailable. We will then return the sums paid by you within thirty (30) business days of the day after the end of the delivery period.
The Seller ships all orders via a parcel service. All items are insured by the Seller until they have been delivered at your address. In case of incomplete or damaged deliveries, please refer to section 7 of these Terms.
If the Buyer was apprised of the delivery date within a reasonable time period, but it is impossible to effect delivery through no fault of its own, for example because the delivered merchandise does not fit through the Buyer’s building door, front door, or the staircase; because the Buyer cannot be found at the address he indicated, the Buyer shall bear the costs for the unsuccessful delivery.
- Due Date, Payment and Default
Payment can be made by credit cards (Visa, Mastercard). By using and verifying one of these payment methods, you confirm that the payment method being used is yours. The amount payable will be debited or charged to your account when your order is accepted by us. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your credit card refuses to authorize payment to us, we shall postpone delivery and contact you. In that case we shall not be liable for any delay or non-delivery. To protect your credit card details, we will process payment by means of an encrypted connection supported by your browser. We are not liable for any misuse of information by third parties.
Payment is complete when our bank account is irrevocably credited with the amount due. If you are in default or if your account cannot be debited upon acceptance of your order, the Seller shall be entitled automatically and without prior notice to charge daily late payment interest at the rate of (i) 5 % p.a. above the applicable statutory interest rate for professionals, and (ii) the applicable statutory interest rate for consumers, as of those events. The Seller explicitly reserves the right to prove additional damages and collection costs and to claim compensation therefor.
- Risk and Title
The products will be delivered to the place of delivery specified in the Seller’s shipping confirmation. Risk of loss, damage, and theft of the products transfers to the Buyer upon delivery.
Products shall remain the property of the Seller until complete and final payment of the purchase price, including any transportation charges, taxes, and late payment interest. The Buyer will ensure that the goods subject to retention of title remain at all times recognizable as the property of the Seller. If the Buyer resells or pledges goods that are subject to retention of title, it will notify the third party that the goods are subject to retention of title by the Seller.
- Warranty
If the product is defective, the statutory provisions shall apply.
TO THE EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT FOR THE LIMITED WARRANTIES SET FORTH UNDER SECTION 4.2 ABOVE, THE SELLER AND ITS SUPPLIERS MAKE, AND THE BUYER RECEIVES, NO WARRANTIES OR CONDITIONS, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, AND THE SELLER AND ITS SUPPLIERS SPECIFICALLY MAKE NO REPRESENTATIONS WITH RESPECT TO PRODUCTS, ANY CONDITIONS OF QUALITY, AVAILABILITY, RELIABILITY, SECURITY, LACK OF VIRUSES, BUGS OR ERRORS, HIDDEN DEFECTS AND ANY IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR FOR HIDDEN DEFECTS.
- Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SELLER SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, MULTIPLE, PUNITIVE OR OTHER INDIRECT DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF INCOME, LOSS OF SAVINGS, LOSS OF CLIENTELE, LOSS OF OPPORTUNITY, LOSS, CORRUPTION OF, OR DAMAGE TO DATA, LOST PROFITS, COSTS OF RECOVERY OR ANY OTHER DAMAGES, EVEN WHERE THOSE DAMAGES ARE CONSIDERED DIRECT DAMAGES), HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, AND WHETHER OR NOT FOR BREACH OF CONTRACT, NON-CONTRACTUAL FAULT, WARRANTY FOR HIDDEN DEFECTS OR OTHERWISE, AND WHETHER OR NOT THE SELLER OR ITS SUPPLIERS OR LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL CUMULATIVE LIABILITY OF THE SELLER AND ITS LICENSORS AND SUPPLIERS ARISING OUT OF THESE TERMS AND CONDITIONS SHALL BE LIMITED TO THE SUM OF THE AMOUNTS PAID AND OWING TO THE SELLER FOR THE RELEVANT PRODUCT DURING THE RELEVANT AGREEMENT TERM.
NOTHING IN THESE TERMS AND CONDITIONS WILL EXCLUDE OR LIMIT OUR LIABILITY TO YOU FOR ANY DAMAGES CAUSED BY OUR WILLFUL MISCONDUCT OR GROSS NEGLIGENCE, OR FRAUD, DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR FOR ANY OTHER LIABILITY WHICH MAY NOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. THESE TERMS AND CONDITIONS SHALL ALSO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.
- General Terms
Applicable Law – Jurisdiction
By visiting this Site, you expressly agree that the Terms and any dispute, claim, action, cause of action, issue, or request for relief between you and the Seller arising out of or relating to these Terms, your visit to our Site, or to products or services obtained on or through our Site (collectively “Disputes”) will be governed by and construed in accordance with the laws of the state of California and Nevada, U.S.A., without giving effect to any conflict-of-law principles that may provide the application of the law of another jurisdiction. Subject to you and we irrevocably consent to the exclusive jurisdiction and venue of the state or federal courts in New York County, State of New York, for all Disputes that are heard in court.
Binding Arbitration
You and we agree to submit all Disputes to confidential arbitration in the state of New York on an individual and purely bilateral, non-class/non-representative basis. Arbitration on an individual basis is the exclusive remedy for any Disputes that might otherwise be brought on a class, collective, or representative basis between you and a Seller.
You and the Seller shall select a mutually agreeable arbitrator from the American Arbitration Association. Unless otherwise precluded by law, you and the Seller shall each separately pay your or its own attorneys’ fees and costs.
Notwithstanding the above, if the Dispute concerns a matter for injunctive or other similar relief that is appropriate under applicable law, for instance the enforcement or validity of our, or our licensors’, intellectual property rights, we may seek such injunctive or other similar relief in any state or federal court of competent jurisdiction, whether or not it is in the State of California or Nevada.
With respect to any dispute regarding the Site, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of the state of California and Nevada, as if the Terms and Conditions were a contract wholly entered into and performed within California or Nevada. Any dispute relating in any way to your visit to the Site shall be submitted to confidential arbitration in California or Nevada, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights or the intellectual property rights of our divisions, we may seek injunctive or other appropriate relief in any court and you may consent to exclusive jurisdiction and venue in any such court.
Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The Arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether though class arbitration proceedings or otherwise.
Severability
You agree that if any provision of these Terms and Conditions is found to be invalid, unenforceable, or void, that provision shall be struck from the Terms, and the remainder of the Terms shall remain in full force and effect consistent with applicable law. However, in the event the provisions waiving or precluding class arbitration proceedings are found to be invalid, unenforceable, or void for any reason, the entire agreement to arbitrate shall be void.
Limitation on Disputes
You agree that regardless of any statute or law to the contrary, any Dispute must be filed within one (1) year after the occurrence of the event or facts giving rise to a Dispute, or you waive the right to pursue any Dispute based upon such event or facts forever.
Waiver
Our failure to enforce any right or provision in these Terms and Conditions will not constitute a waiver of such right or provision or of any other rights or provisions in these Terms. A waiver must be in writing and signed by the party giving the waiver.
- Third Partly Links
We are not responsible for the content of any off-website pages or any other websites linked to or from the Site. Links appearing on the Site are for your convenience only and are not an endorsement by us, our subsidiaries affiliates or partners of the referenced content, product, service, or supplier. Linking to or from any other website pages is at your own risks. We are in no way responsible for examining or evaluation, and we do not warrant the offering of, off-website pages or any other websites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products or services of such pages and websites, including, without limitations, their privacy policies and terms and conditions. You should carefully review the terms, conditions and privacy polices of all off-website pages and other websites that you visit.
- Special Features and Events
The Site may offer certain special events or services (such as contest, or other promotional events) which may (1) be subject to terms of use, rules and/or policies in addition to or in lieu of these Terms and Conditions and (2) be offered by us or by a third party. If so, we will notify you of this and if you choose to take advantage of these offering, you my consent and agree that your use of these offering will be subject to such additional or separate terms of use, rules and/or policies.
- Submissions
It is our policy to decline unsolicited suggestions and ideas. Notwithstanding our policy with regard to unsolicited suggestions and ideas, any inquiries, feedback, suggestions, ideas or other information you provide us (collectively, “Submissions”) will be treated as non-proprietary and non-confidential. Subject to the terms of our Privacy Policy, by transmitting or posting any Submission, you hereby grant us a nonexclusive, royalty-free, perpetual, transferable, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create works from, distribute and display any Submission in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your Submission may not be returned and we may use your Submission, any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products.
If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission. You further represent and warrant that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailing, or any form of “spam”. You may not use a false email address, impersonate any person or entity, or otherwise mislead us to the origin of any Submission. You agree to indemnify us for all claims arising from or in connection with any claims to any rights in any Submission.
- Representations and Warranties; Limitation of Liability
The site is presented “As Is”. We make no representations or warranties of any kind whatsoever, either express or implied, in connection with these terms and conditions or the Site, including but not limited to warranties or merchantability, non-infringement or fitness for a particular purpose, except such representations and warranties are not legally excludable.
You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any (a) interruption of business; access delays or access interruptions to the site; (c) data non-delivery, missed-delivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealing with or the presence of off-website links on the site; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including hyperlinks to or from third party websites (f) any inaccuracies or omissions in content or (g) events beyond our reasonable control.
Furthermore, to the fullest extent permitted by law, we will not be liable for any indirect, special, incidental, or consequential damages or any kind (including lost profits) related to the site regardless of the form of action whether in contract, tort or otherwise, even if we have been advised of the possibility of such damages. In no event shall our maximum aggregate liability exceed one hundred dollars ($100.00).
- Indemnification
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any third-party claim, action, or demand resulting from your use of the Site. You also agree to indemnify us for any loss, damages, or cost, including reasonable attorneys’ fees, resulting from your use of the software robots, spiders, crawlers, or similar data gathering tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.
- General
You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications.
We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site. Your continued use of the Site constitutes your agreement to all such terms and conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable by ceasing all use of the Site.
Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole. We will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, our original objectives and intent as reflected in the original provision.
If you have any questions regarding these Terms and Conditions, please contact us at customercare@doramax.com.
- Item Availability
Temporarily Out of Stock / Backordered Items
If a selected item is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. There will be no additional shipping charges for backordered item(s). For any reason you wish to cancel a backordered item prior to shipment, please contact us at (833) 931-6300 and we will be happy to assist you.
Pre-sell Items
Pre-sell items are items that are not yet in stock, but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available with no additional shipping charges. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it is shipped. The anticipated shipment time (i.e. “Available for shipping in mid-September”) will indicated on the site adjacent to product information.
- Contact Us
You can reach us by contacting:
Dora Max Limited, LLC
3410 La Sierra Ave #F303
Riverside, CA 92503
Email:
customercare@doramax.com
Telephone:
(833) 931-6300
